What sticker paper do you use?
We use premium matte also known as buttery smooth unicorn paper. Use any pen and keep touching it because it feels so good.


Do you make custom orders?
Unfortunately, at this time we do not design or print custom orders. But if you would like us to make some minor changes to an already existing product, feel free to email us at jaxandpepper@gmail.com.


What is your order processing time?
Our current processing time is 1-2 weeks.


How are customs and import taxes handled for international orders?
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.


What is your return and cancellation policy?
We don't accept returns, exchanges, or cancellations. But please contact us if you have any problems with your order.


How do I know if this store is legit?
You can check out reviews of our products from previous customers by clicking the "E" icon at the top right corner of our page and visiting our Etsy shop. As of writing this, we have over 18,000 sales and a Five-Star rating on Etsy, and we are committed to providing the same quality products and customer service through this website.